Mabel & Mu Ordering Information
Ordering your products
This can be done via our website using credit or debit cards, Paypal or simply give us a call and we can take your order over the phone.
Postage and Dispatch
We aim to dispatch all our orders within 1-2 working days. We dispatch all our Uk orders using First Class post.
Low cost shipping anywhere in the Uk.
We also offer low cost shipping to the EU, this is worked out on each item and clearly stated in the shopping cart.
WE DO NOT SHIP TO THE USA
Faulty or Damaged
We will replace any item that has arrived in a damaged condition or proves faulty on first use. We do however have strict quality control and check all orders before they leave us. Simply contact us for advice on how to proceed if this should occur.
Changed your Mind
Received your item and decided you wanted a different design... no problem, contact us first before returning so we are ready to receive your item. You are responsible for postage cost returning but we will pay the postage on your new item.
It is the pet owners total responsibility to check for general wear and tear on any product and make sure that the items ordered are suitable for your breed of dog.
We don't recommend the wearing of bandanas in extremely hot weather.
We recommend if you are washing your product to do so at 30% or less making sure any tags are removed.
Cat / Kitten Snap Release.
The clasps we use are snap open clasps if the cat / kitten gets caught they can wriggle free of the collar.
It is the owners responsibility to check for wear and tear of clasps, and that the collar is suitable for their pet.
Sea Water could take the colours out of any fabrics as salt is a colour removing agent.